If the promo code does not activate, it is worth checking several key points. Make sure that the offer is still valid, all conditions for participating in the promotion have been met, and the code has been entered exactly, without errors in character case. Also, check again the bonus terms to confirm that they are fully met. Problems with activation may arise due to the absence of verification of documents or an incomplete profile. Once all parameters are checked, you can try to activate an alternative promo code for verification. First, try clearing the cache, then restarting the system, reauthorizing at the casino, and activating the promo code again. If none of the suggestions helped, it is best to contact the casino support service and ask for help.