If your promo code does not work correctly or does not activate for some reason, we recommend ensuring that you are using it correctly. The cause of the error may be an unverified email/ phone number, unconfirmed documents by casino staff, or your non-compliance with the offer conditions. Therefore, be sure to check all these parameters, as well as the correctness of the promo code entry (it is case-sensitive) and its validity period. When everything is in order, do not forget to clear your browser cache, restart your device, and try to log in to the casino website again and redeem the promo code. If even after this the promo code does not work, contact customer support directly for assistance.